My barber recently opened his own business, moving on from the traditional Roosters Men’s Grooming Salon to the newer “Salon Lofts,” a European style shopping arcade of independent hairstylists. Commercial developer creates 20+ adjoining stalls in local strip mall, leases the space to stylists who wish to become private business owners, and collects the rent scot free of any liability for their customer service. A veritable flea market of cosmetology.
How and with whom they do business is now their call, each and all have a distinctive stall. Cougars surround the “Bend & Snap,” the “Wash & Set” has a wheelchair ramp. Even “Guns & Roses” offers whisky nips on a shelf with a jar marked “cash or tips.” It’s the American dream, or so it seems, except when we moralize with those we all fraternize.
After several appointments at my former salon, I followed my stylist when I learnt he'd moved on. He was pleasant, professional, always on time, so I clicked through his website and scheduled a time. The following day I received this reply:
Unfortunately, I am unable to take you on as a client. I do not think we are a good fit to work together. Thanks for thinking of me; I apologize for the inconvenience. Take care.
Should I sue, write a review, who can I talk to, what should I do? Do businesses in America have the right to refuse?
Curl Up and Dye