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Brenda Wensil

Brenda Wensil joined Charlatan Magazine in 2009 as a Columnist, Featurist and Collaborator.

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Brenda Wensil is an executive leader with a successful background in sales and marketing, advertising, brand management, customer strategy, service experience and supply chain performance management on both domestic and international levels. Most recently, she established the first-ever customer focused strategy for Federal Government as Chief Customer Experience Officer at the U.S. Department of Education’s office of Federal Student Aid, the single largest provider of funding for post-secondary education in the United States.

She has held leadership roles for more than 20 years with Wachovia Corporation as Head of Customer Strategy, Marketing and Customer Relations, as well as Head of Retail Segments and Director of Enterprise Supplier Performance Management. She was responsible for establishing foundational work in leading turnaround efforts to convert the company’s tarnished service reputation into a strong brand advantage, which became industry leading for nearly a decade.

Wensil holds a Masters in Organization Development and Executive Coaching from the McColl School of Business at Queens University, a BA in Journalism from the University of South Carolina, and is accredited by the International Coach Federation. She is a Senior Fellow of the American Leadership Forum and has provided keynote addresses and panel discussions on the topic of customer retention in the financial industry. Wensil is often a featured speaker and was a panelist for the Excellence in Government 2011 annual conference that showcased her group’s customer strategy in the field of higher education. She received the 2012 Executive Leadership Award for public service from US Secretary of Education Arne Duncan.

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Articles by Brenda Wensil

The Men Who Built America

1:1 with Andrew Segaller on Andrew Carnegie and "The Men Who Built America."

The Fabric of Civilization

Children were the defacto labor force in early U.S. Textile Mills. Contributor BRENDA WENSIL remembers the golden era of cotton and examines why imperialist lands are built with tiny hands.

The Men Who Built America

1:1 with John Keabler on Charles Schwab and "The Men Who Built America."

Wachovia Meltdown

How did Wells Fargo takeover Wachovia? Contributor BRENDA WENSIL had a front row seat during the 2008 Financial Crisis and says it happened somewhere along the Road to Abilene.

Lost in Florence

Florence is the birthplace of the Renaissance. Contributor BRENDA WENSIL visits the Four Seasons Hotel Florence: and discovers the paintings, antiques and masters that created the modern age.

The Courage to Act

Federal Reserve Chairman Ben Bernanke was a scholar of the Great Depression but his extraordinary high school teacher lived through and learned from it. Contributor BRENDA WENSIL encounters both men and mentors.

Catherine the Great

She was the longest-reigning female ruler of Russia. Contributor BRENDA WENSIL learns how this legendary queen used the arts, science and education to create the Age of Enlightenment.

Jennie Churchill: Winston's American Mother

The "Greatest Briton of All Time" was actually raised by an American. Contributor BRENDA WENSIL chats with Anne Sebba in London about the British Prime Minister's international advantage in "Jennie Churchill: Winston's American Mother."

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